Looking at the landscape more broadly, consulting firm AlphaBeta found that across 2020 Australian businesses implemented as much new technology in one year as they did in the previous 10.

As a result of this digital momentum, Mr Wells said customers are getting more comfortable with new software tools and are increasingly getting what Whispir is about and the value it can provide.

Going forward, Whispir has hired more PhDs and experts to help transform the product from a software communications tool to an AI-powered one that avoids the pitfalls of robotic chatbots.

The company is reinvesting revenues on growth and R&D, particularly in Asia and North America where it aims to win more customers at the small and medium enterprise end of the spectrum.

Following the results, Whispir shares were trading down 1.19 per cent at $4.20 during Thursday morning’s trade.